Refund and Remedy Policy
Effective date: 13 July 2026
Seven-day launch remedy
Contact us within seven days of purchase if the paid product is inaccessible, materially defective, materially different from the package description, or clearly fails to use the role requirements you supplied. We will investigate and, where appropriate, correct, redeliver, replace, or refund the affected purchase.
1. Statutory rights remain
This policy adds a practical launch process; it does not exclude or limit any non-excludable consumer guarantee, refund right, chargeback right, or remedy under applicable law.
2. Eligible issues
- Confirmed payment but the correct paid resume does not unlock.
- The PDF cannot be downloaded or is technically corrupted.
- The delivered tier omits a feature expressly included at checkout.
- The output materially ignores supplied role requirements or introduces a material unsupported factual claim that our correction process cannot reasonably resolve.
- Duplicate or clearly incorrect charge.
3. Issues that are not outcome guarantees
A refund is not automatically due merely because an employer, recruiter, ATS, job board, migration authority, training provider, or licensing body rejects an application. We do not guarantee interviews, ranking, job offers, income, employment, work rights, visa outcomes, medical clearance, licensing, or ticket recognition.
This does not affect remedies where the service itself was defective, misdescribed, or failed an applicable consumer guarantee.
4. How to request a remedy
Email support@fiforesumes.com from the purchasing account where possible and include:
- Stripe receipt, checkout session, or order referenceānever full card details.
- The affected resume or package tier.
- A concise description or screenshot of the defect and the result requested.
We may ask for enough information to verify the purchase and reproduce the problem. Do not send passwords, full card data, government identifiers, or unnecessary sensitive information.
5. Correction before refund
Where lawful and reasonable, we may first offer a prompt correction, regenerated document, restored entitlement, or replacement download. You do not lose any immediate refund right that applicable law gives you for a major failure or other qualifying circumstance.
6. Timing and payment method
We aim to acknowledge requests within two business days and decide routine requests within five business days after receiving necessary information. Approved refunds are initiated to the original payment method. Stripe and your financial institution control the final posting time, which commonly takes five to ten business days but can vary.
7. Abuse and fraud
We may refuse requests involving payment fraud, chargeback abuse, altered evidence, unauthorized account access, or attempts to retain and repeatedly consume paid services after a valid refund, subject always to mandatory law.